Return and Refund Policy

Effective Date: November 30, 2024

At Ithar Design | إيثار ديزاين, we want you to be completely satisfied with your purchase. If, for any reason, you are unhappy with your order, we offer a hassle-free return and refund process.

1. Returning an Item

To initiate a return, please follow these simple steps:

  • Visit our website: Log in to your account and select the item you wish to return.
  • Provide details: Include the product name, image, and reason for return. The more information you provide, the better we can assist you.
  • Choose your return method: Select your preferred method: drop-off at a designated location or schedule a pickup.
  • Submit your request: Finalize your return request via WhatsApp, ensuring all necessary details are included.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Timeframe: All items must be returned within 7 days of the delivery date.
  • Condition: Items must be in their original condition with all packaging, accessories, labels, tags, and gifts (if applicable) included.
  • Packaging: Keep the original packaging to ensure a smooth and easy return process.
  • Custom-made products: Please note that custom-made items are not eligible for return or refund except in cases where there is a defect caused by us. Inspect your custom-made order thoroughly upon delivery, as the 7-day return period does not apply to these items.

3. Refund Process

  • Inspection: Upon receiving your return, our quality control team will inspect the item to ensure it meets the return conditions.
  • Refund approval: If your return is approved, we will initiate your refund.
  • Cash on Delivery: Refunds for cash-on-delivery orders will be processed within 2-5 business days of receiving the returned item. You’ll receive updates via SMS/email, and the refund will be credited to your account within 3-7 business days.

4. Return Methods

  • Drop-off: Return your item to one of our authorized drop-off locations. You can find a list of these locations on our website.
  • Pickup: Contact our support team to schedule a pickup from your location.

5. Return Rejection

In the event that your return is rejected:

  • Notification: We will contact you to explain the reason for rejection.
  • Return to sender: The item will be returned to you at the original delivery address.

6. What to Expect After Submitting a Return Request

  • Collection/Drop-off: Your item will be collected from you or dropped off at a designated location.
  • Inspection: Our quality control team will validate your return.
  • Refund processing: Once validated, your refund will be processed, and you will receive updates via email or SMS.

7. Important Notes

  • Items returned after the 7-day return window will not be accepted.
  • Refunds will be processed using the original payment method used for the purchase.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us: